ngChat Dialogue
ngChat Dialogue
Neural multi-turn dialogue solution that observes and controls conversation between your brand and your customers.
ngChat Dialogue
ngChat TTS
Neural Text-To-Speech solution that gives your brand a dedicated voice.
ngChat Dialogue
ngChat STT
Neural Speech-To-Text solution that authentically transcribes your customers’ voice.
Future of Contact Center
Cross-channel Customers
  • Web/mobile focus
  • Present in multiple channels
  • Prefer self service
  • Loyal but demanding (e.g., support always online)
  • Lower satisfaction threshold: unhappy customers create greater damage due to social media
Customer
Super agents
  • Relationship hub: help build loyal customers, instead of transactional customers and simple Q&A
  • Realtime business insight, speech coaching
  • Recommendation: cross sell or upsell
  • Multi-skill training of customer support representatives
Super agents
AI automation (ngChat)
  • Autonomous: 24x7 support hours: takes care of 80% simple queries and 20% of complex transactional queries
  • Assistant to super agents
  • Automation on back office actions (such as RPA)
AI automation (ngChat)
Cloud-based infrastructure
  • No hardwired phone lines anymore
  • Shielding from next pandemic
  • Reducing opex cost
  • Either be distributed or clustered
  • Cross-channel or omnichannel
  • Built on top of existing platforms such as, Twilio Flex, ZenDesk, AWS Connect, MessageBird
  • DevOps centric: continuously evolving and updating
Cloud-based infrastructure
Why Next-generation?
Enterprise-grade Software Suite
Enterprise-grade Software Suite
  • Cross-platform IDE
  • Cross-team collaboration
  • Realtime monitoring/analytics
  • Single Sign-on
Elastic scalability
Elastic scalability
  • Cloud
  • On Premise
  • Hybrid
Focus on WorkFlow, not ChatFlow
Focus on WorkFlow, not ChatFlow
  • DevOps
  • Continuous Integration
  • Continuous Deployment
  • Continuous Customer Success
Cutting-edge Technology
Cutting-edge Technology
  • Neural language transformers
  • Deep semantic matching
  • Bidirectional stream decoding
ngChat Feature list
Developer
Enterprise
AI Capabilities
Natural Language Understanding
Builtin Intent & Entity
Language Support
English, CJK
Customizable (ability to add a new language in 2 weeks)
Syntactic Analysis
Customizable Thesaurus
Training Data Synthesis
Transformers-based Pretraining
Supervised Fine-tuning
Active Learning
Ensemble Learning
Nextgen Dialogue Management
Multi-turn Dialogue
ChitChat & Persona
Configurable Dialogue Policy
Dialogue Visualization
Step-by-step Debugging
Dialogue Animation
FAQ and Knowledge Base
Language Support
English, CJK
Customizable (ability to add a new language in 2 weeks)
Multi KB Enabled
Date-sensitive Filtering
Automatic Knowledge Discovery
Dedicated Control Center
Customizable Thesaurus
Customizable Stopwords
Entity Linking
Transformers-based Pretraining
Supervised Fine-tuning
Active Learning
Probabilistic Reranking
Speech To Text
Language Support
English, Mandarin
Customizable
Telephone Speech Support
Streaming Support
Customizable Vocabulary
Customizable Acoustic Model
Customizable Language Model
Training Data Augmentation
Post Processing (e.g., text normalization, punctuation insertion, etc)
On-premise Deployment
Text To Speech
Language Support
English, Mandarin
Customizable
Streaming Support
SSML Support
Pre-trained Voice
Customizable Voice
On-premise Deployment
Integration
RESTful API
Channel Integration
Alexa, Facebook Messenger, Google Assistant, Line, Mattermost, Microsoft Teams, RocketChat, Slack, Telegram, Web, WhatsApp
Platform Integration
Salesforce, Twilio, ZenDesk
OAuth2 Authentification
Social
Windows AD/LDAP, Local
Deployment & Service
Public Cloud
AWS, Azure, Google
Hybrid Cloud
On Premise
Kubernetes, OpenShift
Code Repositories
Online Service: GitHub
On-premise: Gitea & Others
Service Tier
99% Availability
99.9% Availability
Database Backup
Daily
Nearly Instantaneous
Components & Support
Basic Dashboard
Report & Analytics
Admin & User Control
Business Intelligence
Access Logging & Auditing
Monitor & Alert
Our partners
TPI software
Azure
Twilio
Google